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We are open to the public from 8:30am to 5:00pm Monday through Friday.
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In the Finance Department in the upper level of the City building.
233 S. Main St.
Monroe, OH 45050
Contact the Utility Billing Department at 513-539-7374 x 1002
SIgn up for paperless utility bills here.
Email your request to UB@Monroeohio.org and we will get a copy of the bills back to you as timely as we can, depending upon the size of the request.
Any account 15 days past due is subject to disconnect. The delinquent message on your bill is notification that you are eligible for disconnect on the next shut off day.
Click here for payment options.
The utility bills are due on the 18th of each month.
Click here to make an online utility payment.
You may also call the office to make a payment over the phone or stop in at:
Yes. When an application is made by a non-property owner for water service, a deposit of two hundred dollars ($200.00) shall be charged to the non-property owner (occupant) of the structure for which application for water service is requested.
The deposit of two hundred dollars ($200.00) shall be applied to the final water bill with any balance refunded, or a bill for any balance due to the City shall be rendered to either the non-property owner or property owner as provided by the County Auditor property tax records database.
Click here to sign up for paperless utility bills.
Your utility bill is based on your consumption and meter size. If your bill is higher than past bills, check your consumption history in the Citzen Self Service section of the web site. If you are not already signed up you can sign up here.. The consumption listed here corresponds to the reading dates. If your consumption increases, your water bill will be higher. Since sewer charges are based on water consumption, sewer charges increase along with water charges.
Additionally, many customers have seasonal water usage patterns, and use more water during summer months than in winter months. This can be due to swimming pools, watering gardens, and also irrigating lawns. There is usually no problem with this type of consumption fluctuation.
If your usage increases, and you do not know of a reason, this may be indicating a leak in your house or on your line. Keep in mind that having extra house guests or a toddler that becomes toilet trained may increase your usage.
Click here to request an adjustment in the form center.
Click here to sign up for new service.