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1. What does it mean when a boil advisory is issued and under what circumstances will it occur?
2. If the City's Water Department issues a boil advisory does it mean the water is unsafe to drink?
3. How long should the water boil to adequately kill disease-causing microorganisms?
4. Are there alternatives to boiling water?
5. What is a "no use" advisory?
6. How will residents know if a boil advisory is in effect?

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1. About COVID-19
2. COVID-19 Symptoms
3. COVID-19 Prevention Measures
4. How can I pay my utility bill?
5. How do I file my 2019 tax return?
6. How can I make a tax payment?
7. How can I apply for a building or zoning permit?
8. Will court proceed as normal?

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1. What is Emergency Medical Service (EMS) billing?
2. Why does the City of Monroe charge for EMS services?
3. Who will be billed?
4. Who receives the ambulance bill?
5. How do I get a copy of an EMS report or EMS billing record?

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1. Where can I obtain Monroe's W-9 Form?

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1. I'm getting ready to start a home project. Where can I find out what permits are required?
2. I'm new to the area. Where can I find information about setting up utilities?
3. Does the City accept online payments?
4. Where do I vote?
5. When are the trash pick up days?

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1. What is the current tax rate?
2. How do I submit my tax documents?
3. Are high-school / college students required to file a City tax return?
4. When are estimated payments required?
5. When are the quarterly estimates due?
6. Are retired persons required to file and pay City of Monroe taxes?
7. If I only lived in Monroe for part of the year, do I still need to file a return?
8. What is the due date of the year-end withholding reconciliation (W-3)?
9. What determines my withholding due date?
10. What are the due dates for withholding payments?
11. What are the business hours of the tax office?
12. Do I need an appointment to come in to see someone in the tax office?
13. I need to make a tax payment. Do I need to see someone in the tax office to do this?
14. I am married, do my spouse and I have to file a joint return with Monroe?
15. Do I need to file a City tax return?
16. How can I obtain a City of Monroe income tax return form?
17. What documents do I need to bring with me to file a tax return?
18. What is the Monroe Local School District number?
19. If I work in a City with a tax rate lower than Monroe's tax rate, do I get credit for the other City taxes paid?
20. My W-2 shows differing amounts in the Federal income box, local wage box, and Medicare wage box. Which amount should I use as my taxable wage for Monroe?
21. Does Monroe give credit for county or school taxes paid?
22. What is the filing due date for the City individual and business tax returns?
23. How do I request a refund for income taxes paid to the city of Monroe if I am not a resident?
24. What income is taxable and non-taxable?

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1. What forms of payment are accepted?
2. What is a "Payout”?
3. I am not able to appear in Court on the date I have been scheduled, what can I do?
4. My citation is a payout, but I won't have the money to pay by the court date, what can I do?
5. When I appear in Court, I may not have enough money to pay the fine and court costs in full, what can I do?
6. I missed my Court date, what can I do?
7. Will I get points on my license?
8. I did not have my proof of insurance with me at the time of the citation, what can I do?
9. I did not have valid insurance in effect at the time of the citation, what happens now?
10. What degrees of offenses can the Monroe Mayor's Court hear?

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1. How do I obtain a copy of a police report or accident report?
2. I need to have fingerprints taken. Where can I get this done?
3. How do I report a concern, complaint, or commend a Monroe Police employee?
4. I would like to ride along with a police officer. How do I sign up?
5. How can I report a traffic-related problem in my neighborhood?
6. How can I report a vehicle left on the street for a long period of time?
7. How can I report narcotics activity in my neighborhood?
8. Can I make a police report over the phone or does a police officer have to come to my house?
9. I received a traffic ticket, where do I pay?
10. I received a traffic ticket and I don't think it is fair. What can I do?
11. Why aren't officers catching "real" criminals, instead of writing tickets?
12. Should I report suspicious activity in my neighborhood?
13. What can I do about barking dogs in my neighborhood? How can I report animals running loose in my neighborhood?
14. What can I do about my noisy neighbors?
15. Why can't officers resolve or intervene in a civil matter?
16. I have been a victim of identity theft, what do I do?

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1. Where is the Utility Billing office located?
2. What are the hours of the Utility Billing Office?
3. How do I sign up for new service?
4. Can you add / remove my name from a bill?
5. What are my options for paying my utility bill?
6. May I pay my utility bill with a credit card?
7. Do you accept payment arrangements?
8. I can't pay my entire utility bill by the due date. Will you accept partial payment?
9. Can you fax or e-mail a copy of my prior bills?
10. What is this delinquent message on my bill?
11. When is my utility bill due?
12. Is there a deposit for utility service?
13. When is my utility deposit returned?
14. How can I sign up for paperless billing?
15. My utility bill is high. What should I do?
16. Can I request an adjustment online?

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1. What is storm water?
2. Why does Monroe charge for storm water?
3. What is the concern about storm water quality?
4. How much is the storm water utility charge?
5. What is the storm water charge based on?
6. What is an impervious surface?
7. How is the impervious area of a property measured?
8. Is this a one-time charge?
9. How will I be billed?
10. Who has to pay?
11. How much money will this service fee raise for the storm water utility fund?
12. Why are churches and schools being billed?
13. Can I deduct the storm water fee on my taxes?
14. Is it possible to have my fee reduced?
15. I have installed detention basins on my property. Shouldn't this be reflected in a reduced fee?
16. How can you impose this fee without a public vote?
17. What happens if I don't pay?
18. Where does the money go?
19. Why not add this to my property taxes?
20. Is this money going to take care of the drainage problems created by new development?
21. I am a renter...do I pay the storm water fee, or does my landlord?
22. The City required me to put in a bunch of extra parking spaces. Why should I have to pay a service charge for them now?
23. My business is not connected to the City's drainage system. Why should I have to pay?
24. Has this program been used anywhere else?
25. How can I be sure this fee won't pay for other City projects?
26. I have a storm drainage problem, what should I do?

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1. What is the street light utility charge?
2. Why does Monroe charge for street lights?
3. Who pays for the street lights?
4. How is the street light charge calculated?
5. How am I charged for the street lights?
6. How does the street light charge benefit me?

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1. What is the summer sewer credit?
2. How is the summer sewer credit calculated?
3. What if I fill my pool or water my lawn outside of the summer sewer credit period?

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1. When is my trash collection day?
2. What if my trash was missed?
3. How can I get a recycling container?
4. When is the large item pick up?
5. What is Rumpke's phone number?
6. How do I sign up for trash service?

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1. Who is required to have a water meter?
2. Can I tell if I have a leak by looking at the reading unit on my meter?
3. Who owns the water meters?
4. Will I be charged if my meter has to be upgraded?
5. What is Automatic Meter Reading (AMR?)
6. Will the AMR interfere with cell phones, garage door openers, or other electronics?
7. Do I need to be home to have my water meter changed?
8. How long does it take to replace a water meter?
9. How do I make an appointment to have my water meter changed?

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1. How do I start, stop, or transfer utility services?
2. How much is my water bill?
3. When is the next water meter reading?
4. Is my water meter read every month?
5. I have water running in my basement by the meter. What should I do?
6. A plumber told me to have my water turned off. Can you send someone out now? Is there a charge?
7. What do I need to do when filling my pool?
8. I have a water leak in my yard. Who will repair it?
9. How do I know if my toilet is leaking?
10. I have a high water bill. Can I get an adjustment?
11. What kind of leaks will affect my bill?
12. How can I lower my water bill and save water at home?
13. I am a landlord and want my tenants water turned off to evict them. Can you turn off the water?

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1. There is red water coming out of my faucet. How do I get rid of it?
2. What is the hardness in grains per gallon (gpg)?
3. I have learned that I am on a boil advisory. What does this mean?