Show All Answers

1. Where is the Utility Billing office located?

In the Finance Department in the upper level of the City building. 

233 S. Main St. 

Monroe, OH 45050

2. What are the hours of the Utility Billing office?

We are open to the public from 8:30am to 5:00pm Monday through Friday.

3. Can you add / remove my name from a bill?

Contact the Utility Billing Department at 513-539-7374 x 1002

4. Do you accept payment arrangements?

Contact the Utility Billing Department at 513-539-7374 x 1002

5. Can you fax or e-mail a copy of my prior bills?

SIgn up for paperless utility bills here.

Email your request to UB@Monroeohio.org and we will get a copy of the bills back to you as timely as we can, depending upon the size of the request. 

6. What is this delinquent message on my bill?

Any account 15 days past due is subject to disconnect. The delinquent message on your bill is notification that you are eligible for disconnect on the next shut off day.

7. I can't pay my entire utility bill by the due date, will you accept partial payment?

Contact the Utility Billing Department at 513-539-7374 x 1002

8. What are my options for paying my utility bill?

Click here for payment options. 

9. When is my utility bill due?

The utility bills are due on the 18th of each month.

10. May I pay my utility bill with a credit card?

Click here to make an online utility payment. 

You may also call the office to make a payment over the phone or stop in at:

233 S. Main St. 

Monroe, OH 45050

11. Is there a utility deposit?

Yes. When an application is made by a non-property owner for water service, a deposit of two hundred dollars ($200.00) shall be charged to the non-property owner (occupant) of the structure for which application for water service is requested.   

12. When is my utility deposit returned?

The deposit of two hundred dollars ($200.00) shall be applied to the final water bill with any balance refunded, or a bill for any balance due to the City shall be rendered to either the non-property owner or property owner as provided by the County Auditor property tax records database.

13. How can I sign up for paperless billing?

Click here to sign up for paperless utility bills. 

14. My utility bill is high. What does this mean?

Your utility bill is based on your consumption and meter size. If your bill is higher than past bills, check your consumption history in the Citzen Self Service section of the web site. If you are not already signed up you can sign up here.. The consumption listed here corresponds to the reading dates. If your consumption increases, your water bill will be higher. Since sewer charges are based on water consumption, sewer charges increase along with water charges.

Additionally, many customers have seasonal water usage patterns, and use more water during summer months than in winter months. This can be due to swimming pools, watering gardens, and also irrigating lawns. There is usually no problem with this type of consumption fluctuation.

If your usage increases, and you do not know of a reason, this may be indicating a leak in your house or on your line. Keep in mind that having extra house guests or a toddler that becomes toilet trained may increase your usage.

15. Can I request an adjustment online?

Click here to request an adjustment in the form center.

16. How do I sign up for new service?

Click here to sign up for new service.